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Support Analyst I - OpenWorks, DSIS, Recall, CDS, EDM, DSG, GeoProbe

Date: 
Location: 

Bangalore, KA, IN, 560066

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

 

Please Note:  
This posting is intended to collect candidate information for Halliburton’s talent pool, and is not considered an application.  By completing the candidate profile, recruiters will have visibility to your information in order to contact you for a future related job opportunity.  In addition to providing your information on this posting, we encourage you to create a Job Alert within our career site.  The Job Alert allows you to select search criteria for positions that match your interest(s). Once positions are posted that match your search criteria, you will receive an email notification.

 

Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows. Escalates all complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain. Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree. No previous experience is required. Concentration in geoscience, engineering, or computer science is preferred.

 

Title : Support Analyst I    - IMPT

We are currently seeking a motivated self-starter to provide frontline support for Landmark’s application portfolio via telephone, email or chat making use of all available tools and Technical Assistance Center work processes in order to deliver quality support in a timely manner. Applications would include but not be limited to:

 

  • OpenWorks (Landmark’s Oil field project data management platform)
  • Engineers Data Model – (EDM platform is the industry's most comprehensive and proven well data management solution)
  • DecisionSpace Integration Server – DSIS (an enterprise-class middleware that directly accesses any federated information management solution)
  • Recall (Comprehensive data quality for borehole data)
  • Corporate Data Store – CDS (provides the repository for storing your definitive E&P results and corporate data)
     
    As an Infrastructure Management and Platform Technologies (IMPT) Software Support Analyst you will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Landmark’s integrated subsurface interpretation software. You will typically interface with Geoscientists and Geotechnicians at Oil & Gas companies or Halliburton consultants on assignment at client companies or in the field, providing workflow advice, troubleshooting, defect testing/reporting by utilizing a variety of virtual systems to emulate the client environment.
     
    The successful applicant will receive formal training on the above-mentioned applications and advanced training in the form of mentoring from senior team members, all of whom have geology or related degrees experience in oil and gas exploration and production.  Additional training will be provided for our integrated suite of case handling and knowledge management software, to enable you to quickly locate high quality solutions to pass along to clients, and to enter your own solutions when you solve new problems.
     
    Highly motivated professionals will find their service in the Landmark Customer Success organization to be a solid step in their career paths toward technical consulting or sales, product management, and the myriad other career opportunities available at Halliburton.  Halliburton promotes career growth opportunities with a variety of learning modalities available through “Halliburton University”, targeted development programs, and networking groups.
     
    Related Work Experience IMPT:
     
    Someone with 3-5 years of Oil & Gas or Data Management industry experience with strong IT skills, that includes both multi-platform system administration and relational Database Management.  Must be able to install, configure, and troubleshoot problems on a variety of platforms including RHEL and Windows Server.  Ability to troubleshoot issues in the context of a data model using Oracle/SQL is preferred.
     
    Responsibilities of this role include:
     
  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.
     
    To be successful in this role, you will demonstrate the following skills and experience:
     
  • Bachelor’s/Master’s Degree in Computer Sciences or Earth Sciences, or equivalent relevant work experience in the industry.
  • Experience using Landmark applications, OpenWorks, DSIS, Recall, CDS, EDM will be highly regarded
  • Proficiency with LINUX/WINDOWS operating systems and/or UNIX environment as the role has an predominant IT component
  • Ability to quickly understand and work effectively with customers across the Asia-Pacific region
  • A team player, highly service oriented and self-motivated.
  • Good written, verbal communication skills and active listening skills in English are required.
  • Good people skills are required.

 

Title 2 : Support Analyst I - Software

We are currently seeking a motivated self-starter to provide frontline support for Landmark’s application portfolio via telephone, email or chat making use of all available tools and Technical Assistance Center work processes in order to deliver quality support in a timely manner. Applications would include but not be limited to:

 

  • DecisionSpace Geoscience (DSG) Geology & Geophysics modules(geological and seismic interpretation, mapping and modelling for asset teams)
  • GeoProbe (geophysical 3D interpretation package)
  • Data Loading (eg. – Seismic, Well Logs, Well Data such as Production, Core, Surface Picks, etc.)
  • OpenWorks (Landmark’s Oil field project data management platform)
     
     
    As an Exploration Software Support Analyst you will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Landmark’s integrated subsurface interpretation software. You will typically interface with Geoscientists and Geotechnicians at Oil & Gas companies or Halliburton consultants on assignment at client companies or in the field, providing workflow advice, troubleshooting, defect testing/reporting by utilizing a variety of virtual systems to emulate the client environment.
     
    The successful applicant will receive formal training on the above-mentioned applications and advanced training in the form of mentoring from senior team members, all of whom have geology, geophysics or related degrees and experience in oil and gas exploration and production.  Additional training will be provided for our integrated suite of case handling and knowledge management software, to enable you to quickly locate high quality solutions to pass along to clients, and to enter your own solutions when you solve new problems.
     
    Highly motivated professionals will find their service in the Landmark Customer Success organization to be a solid step in their career paths toward technical consulting or sales, product management, and the myriad other career opportunities available at Halliburton.  Halliburton promotes career growth opportunities with a variety of learning modalities available through “Halliburton University”, targeted development programs, and networking groups.
     
     
    Responsibilities of this role include:
     
  • Provide front-line software application support in Landmark’s Geoscience portfolio
  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.
     
    To be successful in this role, you will demonstrate the following skills and experience:
     
  • Bachelor’s/Master’s Degree in Geophysics, Geology, Petroleum Geosciences, or equivalent relevant work experience in the industry.
  • Ideally previous experience as a technical geophysical/goelogical support person in the oil and gas industry
  • Experience using Landmark applications will be highly regarded
  • Ability to quickly understand and work effectively with Global customers.
  • Strong communication skills and active listening skills will complement your organizational ability to effectively multi-task and manage priorities, in order to exceed customer needs and expectations
  • A team player, highly service oriented and self-motivated.
  • Good written and verbal communication skills in English are required. Fluency (verbal and written) in Spanish may be an advantage.
  • Good people skills are required.

 

 

Compensation Information
Compensation is competitive and commensurate with experience.

 

Location

Opportunities may exist in multiple locations.

 

Job Details

Additional Locations for this position:

Requisition Number: 88643 
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
PSL: Landmark Software & Services 
Full Time / Part Time: Full Time

 

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.


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