Manager- IT

Job Duties

• With general autonomy, responsible for "regional/local" supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center.
• Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management. Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
• Supports supplier relations where applicable. Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
• Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services.
• Supervises others either directly or through subordinate supervisors. Coordinates diverse activities within a functional area. Plans work and administers policies.
• Job role is independently accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function.
• Skills are typically acquired through completion of a graduate degree in Business Management or equivalent and 10-12 years of experience in IT Management which includes experience in functional areas.

Qualifications