OTC Process Specialist Lead

Job Duties

• Under broad direction, the Lead OTC Process Specialist leads one or more functions in the Opportunity to Cash (OTC) Global Business Services (GBS) value stream in Business Development (Pricing and Contracts or Proposals and Quotes) or Operations (Sales Order Management or Invoicing).
• The incumbent uses strong business acumen and systems knowledge to lead, train and develop a team.
• Provides recommendations on performance assessments, training, development, scheduling, hiring, firing and other employment-related matters for the team.
• Responsible for quality and productivity of the team.
• Creates, edits, manages and validates OTC internal and customer data with attention to detail, accuracy and timeliness.
• Reviews and validates work completed by junior personnel. Analyzes, manages and maintains data in multiple systems. Develops reports and publishes OTC metrics.
• Communicates with team, internal clients and management.
• Proactively develops and drives process improvement opportunities through team efforts.
• Promotes and complies with all applicable safety and environmental procedures and regulations.
• A high school diploma or equivalent and a minimum of 6 years of relevant work experience is required. Ideal candidates will possess proficient computer and analytical skills.
• The possession of a Bachelors or Master's degree is preferred.
• Previous experience working in the oil and gas industry, specifically in business development, field operations, or field engineering is preferred.
• In addition, a successful incumbent will demonstrate effective interpersonal, communication and organizational skills. This is a front line management role.

Qualifications