Colombia Bogota: Support Analyst II

Date: Jun 25, 2019

Location: Bogota, DC, CO

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

 

Under general supervision, provides remote technical support services to external and internal users of Landmark environment and applications on routine to advanced issues via telephone, email, and electronic channels while adhering to Customer Support operational processes and best practices. Resolves end user's service requests by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests involve any questions regarding standard installations, configuration, data formatting and application functionality/workflows. Escalates more complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and of multiple software applications used within that domain. Knowledge of domain software applications is acquired through structured training, self-guided learning and previous experience (e.g., as a Support Analyst I). Requires an undergraduate degree and a minimum of 2 years' experience. Concentration in geoscience, engineering, or computer science is preferred.

 

Halliburton is an Equal Opportunity Employer.

 

Location

Calle 113 #7-80, 3.Floor Torre, Bogota, Cundinamarca-DNU, , Colombia

 

Job Details

Requisition Number: 71979  
Experience Level: Experienced Hire 
Job Family: Engineering/Science/Technology 
Product Service Line: Landmark Software & Services  
Full Time / Part Time: Full Time

Additional Locations for this position: 

 

Compensation Information
Compensation is competitive and commensurate with experience.


Job Segment: Help Desk, Information Technology, Computer Science, Technical Support, Technology, Customer Service