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US Conroe: Senior Customer Service Specialist - 139078

Date:  Jun 26, 2022
Location: 

Conroe, TX, US, 77385

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

 

Job Duties and Responsibilities:

  • Under general supervision, ensures accurate and timely processing of orders with Halliburton customers.
  • Serves as primary contact with affiliates, field PSL, and sales personnel.
  • Directs the movement of material for global multi-PSL operations.
  • Utilizes knowledge of products and processes to service customer needs.
  • Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fulfill customer requirements.
  • Responsible for expediting resolution of complex issues and investigating to resolve issues with various groups including Procurement, Planning Group, PSLs, Logistics and other customers.
  • Leads meetings with region and country contacts.
  • Proactively identifies improvement areas and constantly improves processes.
  • Coordinates cross-center (various manufacturing sites/facilities) and vendor supplied orders as required and monitors those shipments.
  • Works with Legal team to ensure export compliance and stays current regarding international material movements and shipping regulations.
  • May create shipping documentation and invoicing as part of sales order process.
  • May also create quotes.
  • Attends and updates MDI boards for assigned facilities.
  • Provides direction or guidance to other resources on the team to provide training and mentoring.

Qualifications:

  • Requires High School Diploma or GED and a minimum of 3-5 years of experience in a customer service environment.
  • A four year degree may be considered as relevant experience.
  • Additional experience in areas such as procurement, materials, or logistics is preferred.

 

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

 

Location

16548 Donwick Drive, Conroe, Texas, 77385, United States

 

Job Details

Requisition Number: 139078  
Experience Level: Experienced Hire 
Job Family: Manufacturing & Supply Chain 
Product Service Line: Supply Chain Mgmt  
Full Time / Part Time: Full Time

Additional Locations for this position: 

 

Compensation Information
Compensation is competitive and commensurate with experience.


Nearest Major Market: Houston

Job Segment: Logistics, Supply Chain, Procurement, Supply, Operations, Customer Service