Field Service Quality Coordinator - Frac

Job Duties

• Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
• Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
• Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
• Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
• Champions the use of the quality management system in the designated area.
• Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
• Coordinates and assists with events and related investigation processes.
• Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
• Arranges, participates, and monitors local SQ audits and occasional vendor audits.
• Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.

Qualifications

• Candidates who are not legally authorized to work in the United States will not be considered. Halliburton will not sponsor applicants for work visas for this position.
• Requires a high school diploma or equivalent. 
• 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
• Service Coordinator or similar previous experience is highly recommended.
• Must have a current and valid driver's license and clean motor vehicle record. 
• Microsoft Office Suite and SAP experience preferred.  
• Excellent written and verbal communication skills.
• Must be able to travel to remote work site locations with field crews.
• Strong organizational and planning abilities. 
• Capable of executing established HMS and PSL processes.

World Class Benefits

At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future.  When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.