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Customer Svc Spec, Sr

Date:  Jun 15, 2022
Location: 

Geismar, LA, US, 70734

Under general supervision, ensures accurate and timely processing of orders with Halliburton customers. Serves as primary contact with affiliates, field PSL, and sales personnel. Directs the movement of material for global multi-PSL operations. Utilizes knowledge of products and processes to service customer needs. Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fulfill customer requirements. Responsible for expediting resolution of complex issues and investigating to resolve issues with various groups including Procurement, Planning Group, PSLs, Logistics and other customers. Leads meetings with region and country contacts. Proactively identifies improvement areas and constantly improves processes. Coordinates cross-center (various manufacturing sites/facilities) and vendor supplied orders as required and monitors those shipments. Works with Legal team to ensure export compliance and stays current regarding international material movements and shipping regulations. May create shipping documentation and invoicing as part of sales order process. May also create quotes. Attends and updates MDI boards for assigned facilities. Provides direction or guidance to other resources on the team to provide training and mentoring.

Job Responsibilities and Qualifications:

  • Under general supervision, ensures accurate and timely processing of orders with Halliburton customers.
  • Serves as primary contact with affiliates, field PSL, and sales personnel.
  • Directs the movement of material for global multi-PSL operations.
  • Utilizes knowledge of products and processes to service customer needs.
  • Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fulfill customer requirements.
  • Responsible for expediting resolution of complex issues and investigating to resolve issues with various groups including Procurement, Planning Group, PSLs, Logistics and other customers.
  • Leads meetings with region and country contacts.
  • Proactively identifies improvement areas and constantly improves processes.
  • Coordinates cross-center (various manufacturing sites/facilities) and vendor supplied orders as required and monitors those shipments.
  • Works with Legal team to ensure export compliance and stays current regarding international material movements and shipping regulations.
  • May create shipping documentation and invoicing as part of sales order process.
  • May also create quotes.
  • Attends and updates MDI boards for assigned facilities.
  • Provides direction or guidance to other resources on the team to provide training and mentoring.

 

Qualifications:

  • Requires High School Diploma or GED and a minimum of 3-5 years of experience in a customer service environment.
  • A four year degree may be considered as relevant experience.
  • Additional experience in areas such as procurement, materials, or logistics is preferred.

 

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.  Depending on education, experience, and skill level, a variety of job opportunities might be available, including Customer Service Leader.

 

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

 

Location

31073 Terminal Court, Geismar, Louisiana, 70734, United States

 

Job Details

Requisition Number: 148952  
Experience Level: Experienced Hire 
Job Family: Manufacturing & Supply Chain 
Product Service Line: Multi-Chem  
Full Time / Part Time: Full Time

Additional Locations for this position: 

 

Compensation Information
Compensation is competitive and commensurate with experience.


Nearest Major Market: Baton Rouge

Job Segment: Logistics, Procurement, Supply Chain, Supply, Operations