Customer Service (Associate - Specialist - Senior) Baroid

About Baroid

Baroid, a Halliburton product service line, is the world leader in drilling and completion fluids solutions. Our technologies and field expertise help customers manage wellbore stability, enhance rate of penetration, and ensure environmental compliance across every phase of the well. Baroid’s customized fluid systems drive safety, efficiency, and reliability in the most challenging formations. 

About the Role

Under strict supervision, the Customer Service Associate ensures accurate and timely processing of orders, requisitions, and shipping documentation to support PSL operations. This role serves as a key communication link between field personnel, sales teams, affiliates, manufacturing, procurement, and vendors to ensure customer requirements are fulfilled. Responsibilities include coordinating material movements, supporting export compliance, tracking cross‑center and vendor‑supplied orders, and validating documentation for accuracy and completeness.

Key Responsibilities

• Process customer orders and requisitions accurately and on time. 
• Serve as a primary point of contact for affiliates, field PSL personnel, and sales teams.
• Monitor multiple functional mailboxes, and maintain open order spreadsheets. 
• Create invoices and required shipping documentation.
• Coordinate material movements to support PSL operations. 
• Perform data inquiries to confirm order status and material availability. 
• Liaise with field personnel, manufacturing, procurement, and internal teams to meet customer requirements.
• Coordinate and monitor cross‑center and vendor‑supplied orders.
• Partner with the Law Department to support export compliance and maintain knowledge of international shipping regulations. 
• Validate documentation for completeness, accuracy, and readability. 
• Support timely and accurate submission of customer‑specific invoices.

Qualifications

Required

• High School Diploma or GED.
• Ability to process documentation with accuracy and attention to detail.
• Strong communication and coordination skills across internal teams.
• Ability to work within established policies, regulations, and procedures.

Preferred

• Experience in order management, customer service, supply chain, or invoicing environments.
• Familiarity with Logistics. 

Candidates with qualifications exceeding the minimum job requirements will be considered for higher-level positions based on their experience, additional job requirements, and current business needs. Depending on their education, experience, and skill level, candidates may be eligible for a range of job opportunities, including positions ranging from Customer Service Associate, Customer Service Specialist and Customer Service Specialist Senior. 

World Class Benefits

At Halliburton, we’re committed to supporting you and your family with a comprehensive and affordable benefits package that covers your physical, emotional, financial, and parental needs — now and in the future. When you join our team, you’ll gain access to a wide range of programs designed to help you thrive at work and at home.

Click here to review a summary of the benefits available once you join.

Core Competencies

Customer Focus | Communication | Attention to Detail | Problem Solving | Collaboration | Organization | Time Management | Adaptability | Process Discipline | Accountability