Field Service Quality Coordinator - Sperry Drilling

Job Duties and Qualifications

Responsibilities:   
•    Under broad direction, coordinates the failure investigations in Operations and Repair & Maintenance (R&M). 
•    Pro-actively implements solutions based on data from failure and trend analysis to mitigate repeat failures. 
•    Upon closure of failure investigations, creates and distributes customer failure reports and communicates best practices. 
•    Reviews and resolves gaps between local processes and Halliburton Management System (HMS) Standards. 
•    Updates and maintains district & global Service Quality (SQ) databases to ensure metrics are accurate for reporting purposes. 
•    Provides SQ leadership to the local operation team by reporting SQ statistics and improvement opportunities. 
•    Prepares and presents customer SQ Reviews. 
•    Visits field and shop locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions. 
•    Arranges, participates and monitors local SQ audits and occasional vendor audits. 

Requirements: 
•    Requires an undergraduate degree in Science, Technology, Engineering, or Mathematics.
•    minimum of 4 years of relevant industry experience.