IT Business Coordinator Lead - (Lead - Manager) 212093
Houston, TX, US, 77032
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
About the Role
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With general autonomy, responsible for "regional/local" supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center.
- Responsible for managing and prioritizing requests for hardware, software, systems access, and user support.
- Responsible for coordinating hardware and software installation and configuration for desktop computers, laptop computers, printers, servers, and networks.
- Reviews IT requirements to deliver the most cost- effective solutions in conformance with IT standards, policies, procedures, and best practices.
- Acts as an escalation contact to help resolve IT service delivery and billing issues
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Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
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Business Unit, such as business alignment, customer advocacy, demand management, and project management.
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Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
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Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
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Supports supplier relations where applicable. Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
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Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services.
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Supervises others either directly or through subordinate supervisors.
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Coordinates diverse activities within a functional area.
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Plans work and administers policies.
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Job role is independently accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function.
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ServiceNow platform for asset management, change, CMDB and incident management.
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Asset and Incident management
Continued Job Responsibilities
- Financial planning, SAP, Essbase and Hyperion knowledge preferred, reporting
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Contract, cost and vendor management
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Basic-Mid skills in project management preferred.
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Solid foundations in IT infrastructure (networking, telecoms, cloud, etc.)
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Desired certifications: ITIL, CompTIA
Qualifications
- Undergraduate degree in a related technology or business field, or equivalent work experience.
- Typically requires 6-8 years or more of experience in IT and business processes.
- Experience in IT coordination and management.
Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available, including IT Business Manager.
World Class Benefits
At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
3000 N. Sam Houston Parkway E., Houston, Texas, 77032, United States
Job Details
Requisition Number: 212093
Experience Level: Experienced Hire
Job Family: Support Services
Product Service Line: Information Technology
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
Nearest Major Market: Houston
Job Segment:
Cloud, Project Manager, ERP, Mainframe, Network, Technology