IT Manager - Senior IT Manager

Job Duties

• With general autonomy, responsible for "regional/local" supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center.
• Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
• Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
• Supports supplier relations where applicable.
• Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
• Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services.
• Supervises others either directly or through subordinate supervisors.
• Coordinates diverse activities within a functional area.
• Plans work and administers policies.
• Job role is independently accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function. 

Qualifications

• Skills are typically acquired through completion of a graduate degree in Business Management or equivalent and 10-12 years of experience in IT Management which includes experience in functional areas.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.  Depending on education, experience, and skill level, a variety of job opportunities might be available including Senior IT Manager.