IT Manager

Job Duties and Qualifications

•  With general autonomy, responsible for "regional/local" supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center.
• Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
• Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
• Supports supplier relations where applicable.
• Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
• Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services.
• Supervises others either directly or through subordinate supervisors.
• Coordinates diverse activities within a functional area.
• Plans work and administers policies.
• Job role is independently accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function.
• ServiceNow platform for asset management, change, CMDB and incident management.
• Asset and Incident management
• Financial planning, SAP, Essbase and Hyperion knowledge preferred, reporting
• Contract, cost and vendor management
• Basic-Mid skills in project management preferred.
• Solid foundations in IT infrastructure (networking, telecoms, cloud, etc.)
• Desired certifications: ITIL, CompTIA,

Soft Skills:

• Communication, Leadership, Conflict management, Planning and organizing
• Managing teams and personnel
• Strategical thinking and problem solving
• Continuous Improvement, process oriented
• Service attitude

Requirements:

• Skills are typically acquired through completion of a graduate degree in Business Management or equivalent and 10-12 years of experience in IT Management which includes experience in functional areas.