IT Manager

Job Duties

• Strategic Oversight & Delivery Management
  Lead and manage the end-to-end delivery of IT solutions, ensuring alignment with business objectives and timely execution of enhancements, defect resolutions, and strategic initiatives.
• Stakeholder Engagement & Requirement Governance
  Partner with business stakeholders, product owners, and QA teams to validate and prioritize requirements, ensuring clarity in user stories and acceptance criteria that support scalable and sustainable solutions.
• Agile Leadership & Process Optimization
  Oversee agile ceremonies including sprint planning, backlog refinement, and retrospectives, driving continuous improvement in team velocity and delivery predictability.
• Technical Governance & Standards Compliance
  Enforce adherence to enterprise architecture principles, coding standards, and DevOps practices in accordance with IT SBO Group’s DEV COE guidelines, ensuring technical excellence and operational stability.
• Team Development & Capability Building
  Provide mentorship and career development support to team members, fostering a high-performance culture rooted in accountability, innovation, and continuous learning.
• Global Coordination & Vendor Management
  Manage collaboration with offshore teams and external vendors to ensure seamless integration, support coverage, and alignment with service-level expectations.
• Performance Monitoring & Reporting
  Track and report on delivery metrics, quality KPIs, and team performance indicators to inform leadership decisions and drive operational transparency.

Qualifications

• Bachelor’s degree in CS, MIS, or Engineering.
• 10+ years of working experience in software development related fields, with at least 2 years in team leadership or supervisory role.
• Strong knowledge of Microsoft technologies and agile delivery frameworks.
• Experience managing cross-functional teams and working with global delivery models.
• Excellent communication, problem-solving, and stakeholder management skills.