Malaysia Kuala Lumpur: Support Analyst I, II, III

Date: Jun 13, 2019

Location: Kuala Lumpur, 14, MY, 50400

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

 

Support Analyst ; IMPT/Cloud Support Analyst

 

We are currently seeking a motivated self-starter to provide frontline support for Landmark’s application portfolio via telephone, email or chat making use of all available tools and Technical Assistance Center work processes in order to deliver quality support in a timely manner. Applications would include but not be limited to:

 

  • OpenWorks (Landmark’s Oil field project data management platform)
  • Engineers Data Model – (EDM platform is the industry's most comprehensive and proven well data management solution)
  • DecisionSpace Integration Server – DSIS (an enterprise-class middleware that directly accesses any federated information management solution)
  • Recall (Comprehensive data quality for borehole data)
  • Corporate Data Store – CDS (provides the repository for storing your definitive E&P results and corporate data)

     

    As an Infrastructure Management and Platform Technologies (IMPT) Software Support Analyst you will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Landmark’s integrated IT and Data Management software. You will typically interface with Data Managers and data loading team at Oil & Gas companies or Halliburton consultants on assignment at client companies or in the field, providing workflow advice, troubleshooting, defect testing/reporting by utilizing a variety of virtual systems to emulate the client environment.

     

    The successful applicant will receive formal training on the above-mentioned applications and advanced training in the form of mentoring from senior team members.  Additional training will be provided for our integrated suite of case handling and knowledge management software, to enable you to quickly locate high quality solutions to pass along to clients, and to enter your own solutions when you solve new problems.

     

    Related Work Experience IMPT:

     

    Someone with 3-5 years of Oil & Gas or Data Management industry experience with strong IT skills, that includes both multi-platform system administration and relational Database Management.  Must be able to install, configure, and troubleshoot problems on a variety of platforms including RHEL and Windows Server.  Ability to troubleshoot issues in the context of a data model using Oracle/SQL is preferred.

     

     

    Responsibilities of this role include:

     

  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.

     

    To be successful in this role, you will demonstrate the following skills and experience:

     

  • Bachelor’s/Master’s Degree in Computer Sciences, MIS or Earth Sciences, or equivalent relevant work experience in the industry.
  • Experience using Landmark applications, OpenWorks, DSIS, Recall, CDS, EDM will be highly regarded
  • Proficiency with LINUX/WINDOWS operating systems and/or UNIX environment as the role has an predominant IT component
  • Experience supporting cloud environment (AWS/Azure), cloud technical support and operations.
  • Experience in SOAP/REST Web services, SQL / NO-SQL / General Database
  • Ability to quickly understand and work effectively with Global customers.
  • A team player, highly service oriented and self-motivated.
  • Good written, verbal communication skills and active listening skills in English are required.
  • Good people skills are required.

 

Halliburton is an Equal Opportunity Employer.

 

Location

Lvl 10, 199 Jalan Tun Razak, Kuala Lumpur, Kuala Lumpur, 50400, Malaysia

 

Job Details

Requisition Number: 63522  
Experience Level: Entry-Level 
Job Family: Engineering/Science/Technology 
Product Service Line: Landmark Software & Services  
Full Time / Part Time: Full Time

Additional Locations for this position: 

 

Compensation Information
Compensation is competitive and commensurate with experience.


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