Brasil - RJ - Rio de Janeiro: Analista em Tecnologia da Informação Pleno (IT)
Rio de Janeiro, RJ, BR, 20011-000
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Job Duties
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field;
- Advanced English proficiency;
- Professional certifications will be considered a plus (e.g., ITIL, Microsoft, Cisco, among others);
- Minimum of 3 years of experience providing end-user support;
- Ability to work in a dynamic environment, providing technical support and contributing to the continuity and efficiency of IT services;
- Interest in working with IT infrastructure management and support, as well as end-user support.
Compensation Information
Compensation is competitive and commensurate with experience.
Location
Rio de Janeiro, RJ
Job Details
Requisition Number: 207553
Job Family: IT Desktop Support
PSL: Information Technology
Full Time / Part Time: Full Time
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation
Job Segment:
Computer Science, Service Desk, Technical Support, Cisco, Information Systems, Technology, Customer Service