Customer Success Analyst (IV - V - Manager) Landmark

About Landmark

Landmark, a Halliburton business line, provides the industry’s most comprehensive suite of digital solutions for exploration, drilling, and production optimization. Its software and data platforms empower customers to model subsurface assets, manage drilling risk, and accelerate decision-making through cloud, AI, and advanced analytics. 

About the Role

The Technical Support Analyst drives customer adoption, measurable value realization, retention and growth across a portfolio of customers. The CSM is the primary post-sale relationship owner and trusted advisor, coordinating the customer journey from onboarding through adoption, value realization, renewal readiness and expansion. The role orchestrates Sales, Technical Sales, Services, Support, Product and Engineering to provide clear ownership, consistent handoffs and proactive customer engagement.

Key Responsibilities

• Own post-sale customer relationships and develop success plans aligned with customer business objectives. 
• Coordinate seamless transitions across onboarding, adoption, and ongoing operations. 
• Monitor product usage and adoption, address barriers, and demonstrate measurable customer outcomes. 
• Lead customer business reviews, engage key stakeholders, and track agreed actions. 
• Assess account health, proactively manage risks, and coordinate cross-functional escalations and recovery plans. 
• Partner with Sales on renewal readiness and retention and identify qualified expansion opportunities while Sales retains commercial ownership. 
• Tailor engagement to customer needs and account segments 

Qualifications

Required

• Undergraduate degree.
• Minimum of 10 years of relevant professional experience. 
• Experience in Customer Success, account management, consulting, professional services, technical account management or a comparable customer-facing role.
• Experience managing complex enterprise customer relationships and communicating with operational, technical and executive stakeholders.
• Demonstrated ability to influence and coordinate cross-functional teams without direct authority.
• Strong written and verbal communication, presentation, analytical, organizational and problem-solving skills.
• Ability to manage multiple accounts, priorities, risks and action plans in a global, matrixed environment. 

Preferred

• Experience with enterprise software, digital transformation, cloud or industrial technology solutions.
• Knowledge of energy industry workflows, including upstream, subsurface, drilling, wells, production or data-management environments.
• Experience with customer health, adoption, value realization, renewal readiness and executive governance frameworks.
• Familiarity with CRM, product telemetry, analytics and reporting tools such as Salesforce and Power BI.

Candidates who possess qualifications exceeding the minimum job requirements may be considered for higher-level positions based on experience, additional qualifications, demonstrated capabilities, and current business needs. Depending on education, experience, and skill level, candidates may be eligible for roles ranging from Customer Success Analyst IV to Customer Success Analyst V or Customer Success Manager. 

World Class Benefits

Core Competencies

Customer focus  |  Strategic relationship management  |  Executive communication  |  Business acumen  |  Cross-functional leadership  |  Data-driven decision making  |  Change and adoption management  |  Risk mitigation  |  Results-focused execution