Senior IT Manager - Houston Area IT Operations

Job Duties

• With general autonomy, responsible for IT Operations (End User Support) within our North America region.
• Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network
• Supports supplier relations where applicable.
• Program Management, such as, communication planning, process development, project management, project prioritization and monitoring.
• Supervises through subordinates, usually other managers.
• Coordinates various activities that are not necessarily related.
• Formulates general policies and procedures and makes long range plans.
• Job role is solely responsible for the direction of a major functional arm or area of the organization which impacts upon the overall planning, growth, profitability, or efficiency of the organization.

Qualifications

• Skills are typically acquired through completion of a graduate degree in Business Management or equivalent and a minimum of 15 years in IT which includes at least 10 years of experience in IT Operations Management and 5 years of experience with Executive Support

World Class Benefits: